Cancellation and Refund Policy for Hotel Royal Suites
Cancellation and Refund Policy – Hotel Royal Suites
Effective Date: February 18, 2025
At Hotel Royal Suites, we are committed to providing our guests with a seamless booking experience. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds will be processed for reservations made directly with us. By booking a stay, you agree to the terms of this policy.
1. Cancellation Policy
Standard Room Bookings:
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Cancellations must be made at least 24–48 hours before the scheduled check-in time (specific time will depend on the booking type or offer).
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Cancellations made within the specified period are eligible for a full refund of the room charges.
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Cancellations made after the deadline or no-shows may incur charges equivalent to one night’s stay or as specified at booking.
Special Offers or Non-Refundable Bookings:
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Some discounted or promotional rates may be non-refundable. These details will be clearly stated at the time of booking.
2. Refund Policy
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Approved refunds will be credited back to the original payment method used at the time of booking.
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Refunds are processed only after confirmation of the cancellation in accordance with the applicable booking terms.
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For third-party bookings (via travel agencies or online booking platforms), refunds are subject to the policies of the respective platform.
3. Refund Process
To request a refund:
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Contact us at bookings@hotelroyalsuites.com with your booking details, including reservation number, check-in/out dates, and reason for cancellation.
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We will assess your request and confirm the refund eligibility.
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Approved refunds will typically be processed within 7–10 business days, depending on your bank or payment provider.
4. Non-Refundable Charges
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Certain fees, such as taxes, service charges, or third-party transaction fees, may be non-refundable.
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Any additional services availed during your stay (e.g., meals, laundry, shuttle service) are generally non-refundable if not used.
5. Contact Us
For any questions regarding cancellations, refunds, or this policy, please contact:
Email: bookings@hotelroyalsuites.com